Communications Diagnostic
Communication problems are rarely about communication alone. They’re usually signs of deeper structural issues—unclear roles, uneven workloads, invisible labor, or systems that no longer align with the organization’s actual capacity. Our diagnostic assessment helps you understand what’s actually happening inside your communication system, why it’s happening, and what needs to change to support your mission sustainably.
Who Is This For
This service is for teams constantly catching up, putting out fires, or building the plane while flying it.
It's especially valuable for organizations without dedicated communication staff—those relying on volunteers, interns, or overstretched employees to manage critical functions. If communication feels confusing, reactive, or heavier than it should be, this diagnostic gives you solid ground to stand on.
How This Works
Communication problems don't appear out of nowhere. They show up because people are stretched thin, roles blur together, and organizations run on urgency and invisible labor instead of sustainable systems.
This diagnostic helps you see the full picture. Instead of blaming individuals or patching symptoms, we map how your communication systems actually work—and what they demand from the people running them. You'll get clarity that creates breathing room and a starting point for lasting change.
You can't solve communication problems you can't see. This process makes the invisible labor visible—and shows you where burnout is building before it becomes a crisis.
What We Look At
We examine how communication flows day-to-day: reviewing workflows, talking with staff, tracing who does what, and spotting where things get stuck or pile up on the same people repeatedly. We look at written materials, informal processes, and the unspoken rules shaping how work gets done.
Our Approach
Our tools reveal patterns, not problems. We combine conversation, workflow mapping, and capacity analysis to understand how your team communicates under real conditions—not ideal ones. We look for invisible labor, unclear expectations, and the ways urgency culture shapes decisions.
What You Receive
A plain-language report explaining what's working, what's straining your team, and why patterns keep repeating. Includes a visual map of your communication system and realistic recommendations aligned with your actual capacity—not the imaginary team you don't have.
What Comes Next
This service pairs with a facilitated workshop where we walk through findings together. The goal isn't lecturing—it's creating space for honest conversation, team clarity, and shared decisions. The workshop helps everyone understand the "why" behind the patterns and builds collective momentum toward healthier practices.
